Customer care and direct marketing solutions

The customer relationship is not just a piece of software!

Management of customer relationships are important for applications such as a contact centre system that treats the relationships with customers via inbound and outbound channels. This application will collect, organize and store in one place at a time, whether it be phone, fax, sms or e-mail contact with any of the data. But this is not enough: serious knowledge and experience it takes to serve our goals, this tool properly.

 Who should be offered our customer contact services?

• who has own team, but want to achieve more results in lower costs
  
• who has no own dedicated team for customer relationship, because it would be too costly to maintain 
• who has no enough information about the existing or the potential customers
  
• who has not enough professional experiences of customer care
  
• whose working time or HR capacities is not enough for managing the customer relationship- permanently or periodically
  

Our professional contact centre is…..

• gathering information:
  
  
  
  • all the customer relationship are handled in one integrated system from the channels telephone, e-mail, SMS and fax
    
    
  • managing and monitoring the interest of the visitors landed on the company website
    
    
  • monitoring and responding opinions and questions appeared on the Internet
    
    
  • carrying out online and telephone researches with professional (CATI) questionnaire
    
    
  • updating and building the customer database
    
    
  • providing customer care service in the social media. As a result, you will be able to reach the opinion of those customers, too.
    
    
    
• Keeping customers:
  
  
  • providing complete customer care services, form the data base building, across the traditional customer care tasks, to the back office
    
    
  • measuring the satisfaction and the loyality of the customers by phone or online
    
    
  • organizing promotion campaigns and loyalty programmes for the recent and the potential customers
    
    
    
• Acquiring new customers:
  
  
  • supporting the sales projects with telemarketing or telesales activities
    
    
  • supporting the sales projects with back office tasks: compliating the proposals, printing, posting and data processing
    
    
  • planning and organizing telemarketing, direct marketing campaigns
    
    
  • help conversation: supporting the process how can became the customer landed on the website or filled an online form or called the company
    

Use our team and our knowledge!

If you are interested in any of our customer care or direct marketing solutions, please contact us!