Human Resource Services

HR Services - Recruiting, training, consulting

Beyond the traditional methods, added to Kontaktia's everyday practice.

When do we offer our HR services?

When

• you would improve the knowledge of your collegues keeping contact with the customers and the partners
  
  
• you must improve the efficiency of your sales team 
  
  
• you would like to involve the CSRs into the active or proactive sales activities (upselling, crosselling) 
  
  
• it is a bit difficult to find the right person to your customer service or to the sales team
  
  
• you want to stop the fluctuation in the customer service or any other department

We do not only talk about it, we teach it as well!

 You can expect us in these themes:

• recruiting (advertising, looking up and interview) the sales and the customer service collegues
  
  
• training them for any special works
  
  
• training the team leader
  
  
• coaching, supporting on the job
  
  
• training for the sales basic skills and for the customer service attitude and orientation
  
  
• consulting or support in the envolving or establishing the incentive and the system controlling
  
    

Kontaktia gives more in these training programmes than any other ones, because

• We are working with a special programme really fit for the task and we gives personal improving to each collegues.
  
  
• We construct the practice-orientated programmes.
  
  
• Kontaktia is passing its own best practice for the client's staff.
  
  
• At the end of the programme there will be a "handbook" completed, which can be use for everyday practice. So this is the special Kontaktia training 2 in 1: training and solution for our client.
  
  

Use our experiences just like your knowledge!

If you are interested in our HR services, do not hesitate to contact us!