Kontaktia Contact Centre System

KCC- the local-installed Contact Centre System

The only international standard, Hungarian developed contact centre solution, which would be installed in the client’s
office in favour of the maximum data security, even so required
a large investment.

• If there is no suitable software for data management
• If your customers’ details are not in an integrated system or data base
• If you are unable to track interaction with your customers
• If only a small volume of data can be stored in your system
• If  it too difficult to obtain the information from the system
• If there is no available questionnaire-editing solution

Use our technology!

The Kontaktia Contact Centre is a proprietary software, which was developed based on the experiences we gathered over the years. We use it for our own campaigns, too.

The main properties of Kontaktia Contact Centre

• The customer's contact information is channeled into one system, immediately you can save them, that is why you can operate with fast transmission of information. This system ensures that we can see the whole administrative process, because all of the information concentrated in one data base.
• The detail of our customer is in the safe, local-installed contact centre.  It would be safer than storing in a cloud-server. This solution fully complies with legislation regarding the treatment of personal data.
• The continuous monitoring is possible.  This means that any time you can listen to telephone conversations and measure the staff efficiency. The system will produce different statistics for time spent on call or in post-production etc. As a result, you can follow the agent's efficiency immediately.
• The system is suitable for high-volume data storage and handling. As a result, there is no any problem with the large data bases you can use. In addition, a customer's data is constantly expanding with new data. These data are obtainable at any time, too.
• A complete history of each customer relationship can also track immediately.  In the case if there is another agent gets contact, there is no any problem with the serving of the client, because the agent sees the last contacts, too.
• Availability of programming and editing questionnaire, just like a professional researcher. Simple graphic display, creating branches, number of question types. The online questionnaire was programmed to send a questionnaire filled out by e-mail. There is a possibility on the basis of data and responses to set quotas. This program will help you get the results representative to be effective.
• Improved, integrated contact management, to ensure a high customer experience. Untreated, the system calls are listed first, the recall task. Voicemail messages can also appear as operator for functions.  Check-in code can easily be identified by the customer, you can list the history of past relationships, whether it is e-mail, phone, fax or SMS has been any communication. Thus, quasi CRM functionality can be provided in the system.

The channels you can handled by KCC

• phone
• telefax
• sms
• e-mail
• online chat (under construction)

If you are interested in this solution, please do not hesitate to contact us