Quality Management

Kontaktia Ltd. aims to achieve superior business.  At the same time this aim is aligned with customer needs and requirements of the company own internal requirements, as well as legal and regulatory requirements.

OUR QUALITY MANAGEMENT POLITICS

The Kontaktia Ltd. is committed to the quality requirements are fully met. For this purpose we work in the following way:

• We are striving to improve our public and internal communication possibilities. We are developing our infrastucture, office equipments and IT background.
• We make our employees work readiness, need more training, the quality objectives and the quality policy that we identify and undertake awareness-raising.
• We provide the controlled and well-defined workflows consistently high quality of service, in order to gain the trust of our customers and increase their satisfaction.
• The quality of our services and our quality management system to ensure ongoing maintenance and development to strengthen our market position and continuous development. That is why we attach a high priority to all activities, as above that contribute to the continuous development of a culture of service.
• Development activities based on continuous assessment, in which each is incorporated into the new quality requirements and results.
• Collaborating partners are required to comply with the standards of quality work we have defined. So they can contribute to achievement of our quality management. We help them for this with information and let them know the principles of our quality management system.
• Our company's management declares its intentions to all personnel, equipment and material conditions necessary to achieve the goals provided.
  

DIMA CODE OF ETHICS

Another major deeterminant of our policies is the DIMA Code of Ethics. Compliance bí ensuring that our clients see representation at the highest level, to preserve, enhance the reputation along. (www.dimsz.hu )

In light of these all, we are working this way every day, at Kontaktia:

• We think with our clients. We do not simply execute a given task, but also have professional knowledge in the planning phase we compile the best possible solution.
• We work with a stabile team. Our employees work in full-time status and through the long-term partnership they have decent wages and they work in good conditions. So our clients can count on the loyal and well-trained, motivated colleagues.
• We give satisfied partners and customers to our clients. We do not follow the methof to a memorized text "crushed" or "cosh" the customers. This style causes churn sooner or later, so we can't accept this way and that is why we don't advise it neither our clients.
• We will not leave out the scoring positions. Every client relationship is an interactive possibility. Whatever the task, to be included in our observations, we transmit all the information to our clients. For example in a telesales campaign we do recorded when the customer give any opinion about the product, the payer or eveb a competitor. When we work in a customer service, we can also build the data base with check the details of the customer. Because this information would be used well in the CRM or in the data warehousing. Why do we let them disappear?